Jim's Place : My Resume

Introduction

I am coming to the end of this part of my journey...or maybe, I'm well into the next journey because I haven't remembered to update this page. For Jim v3 I don't think I'll use my resume to describe my progress. Check out the Content Home for projects and other activities.

James Rush
12731 W. Vista Paseo Dr.
Litchfield Park, AZ 85340
Mobile: (602) 403-6102
me@jimrush.net

Education

Bachelor of Science in Electrical Engineering	1991
Arizona State University	Tempe, AZ

Experience

American Express

January, 2015 - October, 2023

Phoenix, AZ
http://www.americanexpress.com
American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

Senior Staff Engineer, Contact Center Applications

Architect for contact center applications including: IVR, WebChat, Desktop and more.
Odd jobs, as needed (e.g. PCIDSS, Model Management, team clown).
Occasional mentor.

American Traffic Solutions

March, 2013 - January, 2015

1330 W Southern Ave
Tempe, AZ 85282
http://www.atsol.com
American Traffic Solutions, Inc. (ATS) is a leading provider of technology enabled business and service solutions for Road Safety Camera operations, Rental and Fleet Toll Processing and Traffic Violation Management services.

Principal Application Owner

Responsible for the ongoing development and support of the AXSIS Violation Processing Solution, which supports 230 customers, and 3,000 cameras.
Managing a team of nine local, internal, software engineers and eight remote software contractors.

Enghouse Interactive / Syntellect

October, 1995 - March, 2013

16610 North Black Canyon Highway Suite 100
Phoenix, Arizona 85053
www.EnghouseInteractive.com / www.Syntellect.com
Enghouse Interactive is a premier provider of enterprise-class, contact center solutions and contact center software for the financial services, help desk, utility, government, and healthcare industries.

Manager, Software Development

2006-2013

Proven record taking products and solutions from ideas to delivery as a manager, architect and developer.
Responsible for all aspects of the software development life cycle for the following products:

iAgent, a multi-channel contact center agent user interface.
Voiyager, a full development life cycle suite of tools for VoiceXML applications.
Outbound Communicator, a call center outbound dialing solution.
Syntellect SVP, an enterprise class IVR solution.

Products built with local-only teams, geographically diverse teams and using contracted resources.
Transitioned teams from a traditional waterfall style development process with a heavy post development testing phase to an agile process based in Scrum, Test Driven Development and automated testing with minor post development validation of previously run tests.
Directly involved in the support of product sales and customer deployments.
Co-author of two patents:
- 8,301,757 A method for capturing live analytics from a VoiceXML system.
- 2008/0304,650 A method for automatically exploring and detecting flaws within a VoiceXML application.

Solution Architect, Professional Services

2002-2006

Worked with Enterprise customers from pre-sales through production to design and build speech enabled IVR applications. Customers include: Avon (FastTalk), Chevron, Delta Dental, Nationwide and Suncoast Schools Federal Credit Union (SunTel Voice).
Created Syntellect’s Name and Address speech enabled solution.
Lead development teams through the creation of various vertical and horizontal IVR solutions, including Banking, Credit Union, and Site Locator solutions.
Liaison between application development and product development teams: Change Control Board (CCB), Escalations, Product Requirements and internal training for new products.
Conducted seminars in product architecture and design methodologies at annual Syntellect User Group meetings.
Wrote and taught multiple application development and speech recognition courses for Syntellect customers and employees.
Sales support: participated in sales calls, designed solutions, estimated projects and wrote statements of work (SOW).

Associate through Senior Engineering Roles, Professional Services

1995-2002

Designed and created custom integrations using various technologies including: .Net, COM, native libraries, socket communication (raw, HTTP, HTTPS) to hosts in various vertical industries.
Provided one-off product enhancements for specific professional service engagements.
Chosen as the 1999 Syntellect employee of the year as well as receiving Syntellect Spirit Awards in July 1997 and June 2000.

Artisoft, Inc

1992 - 1995

Previously located in Tucson, AZ
Now known as Vertical Systems
During this period, Artisoft developed a proprietary networking solution known as LANtastic.

Associate through Technical Support Engineer Roles