My Resume
Find out what you like doing best and get someone to pay you for doing it.
-Katherine Whitehorn
12731 W. Vista Paseo Dr.
Litchfield Park, AZ 85340
Mobile: (602) 403-6102
me@jimrush.net
Education
| Bachelor of Science in Electrical Engineering | 1991 |
| Arizona State University | Tempe, AZ |
Experience
American Express | January, 2015 - Current |
http://www.americanexpress.com
American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.
| Sn. Engineer 1 / Lead Technical Architect |
American Traffic Solutions | March, 2013 - January, 2015 |
Tempe, AZ 85282
http://www.atsol.com
American Traffic Solutions, Inc. (ATS) is a leading provider of technology enabled business and service solutions for Road Safety Camera operations, Rental and Fleet Toll Processing and Traffic Violation Management services.
| Principal Application Owner |
- Responsible for the ongoing development and support of the AXSIS Violation Processing Solution, which supports 230 customers, and 3,000 cameras.
- Managing a team of nine local, internal, software engineers and eight remote software contractors.
Enghouse Interactive / Syntellect | October, 1995 - March, 2013 |
Phoenix, Arizona 85053
www.EnghouseInteractive.com / www.Syntellect.com
Enghouse Interactive is a premier provider of enterprise-class, contact center solutions and contact center software for the financial services, help desk, utility, government, and healthcare industries.
| Manager, Software Development | 2006-2013 |
- Proven record taking products and solutions from ideas to delivery as a manager, architect and developer.
- Responsible for all aspects of the software development life cycle for the following products:
- iAgent, a multi-channel contact center agent user interface.
- Voiyager, a full development life cycle suite of tools for VoiceXML applications.
- Outbound Communicator, a call center outbound dialing solution.
- Syntellect SVP, an enterprise class IVR solution.
- Products built with local-only teams, geographically diverse teams and using contracted resources.
- Transitioned teams from a traditional waterfall style development process with a heavy post development testing phase to an agile process based in Scrum, Test Driven Development and automated testing with minor post development validation of previously run tests.
- Directly involved in the support of product sales and customer deployments.
- Co-author of two patents:
- 8,301,757 A method for capturing live analytics from a VoiceXML system.
- 2008/0304,650 A method for automatically exploring and detecting flaws within a VoiceXML application.
| Solution Architect, Professional Services | 2002-2006 |
- Worked with Enterprise customers from pre-sales through production to design and build speech enabled IVR applications. Customers include: Avon (FastTalk), Chevron, Delta Dental, Nationwide and Suncoast Schools Federal Credit Union (SunTel Voice).
- Created Syntellect’s Name and Address speech enabled solution.
- Lead development teams through the creation of various vertical and horizontal IVR solutions, including Banking, Credit Union, and Site Locator solutions.
- Liaison between application development and product development teams: Change Control Board (CCB), Escalations, Product Requirements and internal training for new products.
- Conducted seminars in product architecture and design methodologies at annual Syntellect User Group meetings.
- Wrote and taught multiple application development and speech recognition courses for Syntellect customers and employees.
- Sales support: participated in sales calls, designed solutions, estimated projects and wrote statements of work (SOW).
| Associate through Senior Engineering Roles, Professional Services | 1995-2002 |
- Designed and created custom integrations using various technologies including: .Net, COM, native libraries, socket communication (raw, HTTP, HTTPS) to hosts in various vertical industries.
- Provided one-off product enhancements for specific professional service engagements.
- Chosen as the 1999 Syntellect employee of the year as well as receiving Syntellect Spirit Awards in July 1997 and June 2000.
Artisoft, Inc | 1992 - 1995 |
Now known as Vertical Systems
During this period, Artisoft developed a proprietary networking solution known as LANtastic.
| Associate through Technical Support Engineer Roles | 1992 - 1995 |
- One of four technical support leaders in an overall team of 25 technical support personnel.
- Provided advanced support for DOS and Windows based TCP/IP stack and Macintosh gateway products.
- Chosen as the first recipient of the analyst of the quarter, Q1, 1995.
Skills |
- Programming Languages: Java 11 years, C/C++ 5 years, C# 3 years, SQL 2 years.
- Creating distributed continuous integration environments using: Hudson/Jenkins, Cruise Control, FindBugs, PMD, Cobertura, NUnit and JUnit for Java, C# and C++ components and products.
- Basic database development: PostgreSQL, MySQL and MSSQL.
- Speech application development and tuning including: VoiceXML, Nuance grammar development (GSL), SRGS/SISR.
- Product development in an Agile environment.
- Communications: TCP/UDP sockets, HTTP and other common protocols, web services and Ajax.
- Basic web development technologies: Java servlets, JSP, JavaScript, Ajax, HTML and CSS.
Speaking Engagements |
- 2012/11/17 - Continuous Integration at Desert Code Camp. PowerPoint/OpenDocument.
- 2012/10/06 - Continuous Integration at QA Southwest. Video: Part 1, Part 2.
- 2007/08/21 - Voiyager introduction and demo at SpeechTek